Return Policy

1. Introduction

At Thakreonaethir, we want you to be completely satisfied with your purchase. This Return Policy explains how you can return products and request refunds. Please read this policy carefully before making a purchase.

2. Your Statutory Rights

This Return Policy is in addition to your statutory rights under UK consumer law. Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have certain rights when purchasing products online:

• The right to cancel your order within 14 days of receiving your goods without giving any reason
• The right to a refund if goods are faulty, not as described, or not fit for purpose
• The right to a repair or replacement for faulty goods

Nothing in this policy affects these statutory rights.

3. Return Period

3.1 Standard Returns

You may return products within 30 days of delivery for a full refund, provided:

• The product is unopened and in its original, sealed packaging
• The product is in resaleable condition
• You have proof of purchase (order confirmation or receipt)

3.2 Statutory Cancellation Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days from the day after you receive your goods. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., by email). You then have a further 14 days to send the goods back to us. Unless we have agreed to bear the cost, you will bear the direct cost of returning the goods when exercising this statutory right to cancel.

4. Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Products that have been opened or unsealed
• Products with broken or tampered seals
• Products that have been partially used
• Products that have been damaged by the customer

These restrictions are in place due to food safety regulations and to ensure the quality and safety of products for all customers.

5. How to Return a Product

5.1 Request a Return

To initiate a return, please contact us:

• Email us at helpdesk@thakreonaethir.world with your order number and reason for return
• Include your full name and delivery address
• We will respond within 2 business days with return instructions

5.2 Packaging Your Return

When returning products:

• Use the original packaging if possible, or pack securely to prevent damage
• Include a copy of your order confirmation or a note with your order number
• Ensure all seals remain intact and the product is in its original condition

5.3 Return Shipping

For standard returns (change of mind), you are responsible for the cost of return shipping. We recommend using a tracked delivery service and retaining proof of postage.

For faulty or incorrectly shipped items, we will provide a prepaid return label or reimburse reasonable return shipping costs.

6. Refund Process

6.1 Inspection

Once we receive your return, we will inspect the product to ensure it meets our return conditions. This process typically takes 3-5 business days.

6.2 Refund Timeline

If your return is approved:

• We will process your refund within 5 business days of receiving and inspecting the returned product, and in any event within 14 days of receiving the returned goods or your proof of return, as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Refunds will be issued to the original payment method used for the purchase, unless you have agreed otherwise with us
• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider

6.3 Refund Amount

For approved returns:

• Full product price refunded for items returned within the return period
• Original shipping costs are non-refundable unless the return is due to our error or a faulty product
• If you received free shipping as part of a promotion, the original shipping value may be deducted from your refund

7. Faulty or Damaged Products

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. For goods that are faulty, not as described, or not fit for purpose, you may be entitled to reject the goods within 30 days, or to request a repair or replacement. Where a repair or replacement is not possible or is unsuccessful, you may be entitled to a price reduction or a full refund.

7.1 Reporting Issues

If you receive a faulty or damaged product:

• Contact us within 48 hours of delivery
• Provide photographs showing the damage or fault
• Include your order number and description of the issue

7.2 Resolution Options

For faulty or damaged products, we will offer:

• A full refund including original shipping costs, or
• A replacement product at no additional cost

8. Incorrect Orders

If you receive the wrong product or an incomplete order:

• Contact us immediately with your order details
• We will arrange for the correct product to be sent
• If return of the incorrect item is required, we will provide a prepaid return label

9. Exchanges

We do not offer direct exchanges. If you would like a different product:

• Return your original purchase following the standard return process
• Place a new order for the desired product

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or card statement again
2. Contact your bank or card issuer, as processing times can vary
3. If you still have not received your refund, contact us at helpdesk@thakreonaethir.world

11. Return Address

Please do not send returns without first contacting us for return authorisation. Unauthorised returns may not be processed.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The policy applicable to your purchase will be the one in effect at the time of your order.

13. Contact Us

If you have any questions about our Return Policy, please contact us: